Frequently Asked Questions
Burger Questions
Q: Why does Five Guys only serve burgers cooked well done?
A: By cooking all of our burgers juicy and well done we are able to achieve two goals.
- Ensure a consistent product
- Meet or exceed health code standards for ground beef
We understand that there are varying opinions on what level a burger should be cooked for optimal flavor and our opinion is that our burgers taste best cooked juicy and well done.
Q: Does Five Guys serve organic or free range beef?
A: While our beef is neither organic nor are the cattle free range, our distributor purchases raw materials from the major meat suppliers in the US and they treat the cattle humanely and follow all the procedures set forth by the USDA.
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Food Allergy, Nutritional Information and Dietary Restriction Questions
Q: Is Five Guys Gluten-Free?
A: Our buns contain eggs, soy, dairy and gluten.
Q: Do you offer any food which is suitable for vegetarians?
A: Yes, to a certain extent. Our veggie sandwich and grilled cheese sandwiches are suitable for lacto-vegetarians. One thing to take note of is that our veggie sandwich is NOT a veggie burger. Our veggie sandwich consists of as many "veggie" toppings as you desire and served on our basic bun. You can add cheese if you please. Our bread is toasted, but usually on a separate grill from meat products. However, there is always a chance for cross contamination, so please check at the individual location where you are ordering to be certain. Finally, our fries are just plain potatoes cooked in 100% peanut oil and are suitable for even vegan diets.
Q: Do any Five Guys products contain soy or dairy?
A: Our rolls contain both soy and dairy.
Q: Is Five Guys trans-fat free?
A: Yes! All of our products are trans-fat free. Our ground beef, like all beef, contains traces of naturally occurring trans-fats but they are less than 0.5 grams per serving.
Q: Where can I find nutritional information on Five Guys food?
A: Our nutritional information is listed right on this site. Get a copy of our nutritional guide and you will find the nutritional information broken out by ingredient type so that you can build your burger!
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Misc. FAQ
Q: Is Five Guys a Publicly Traded Company?
A: Five Guys is a privately owned company and we do not currently have plans to go public. However, we get these questions a lot and we take it as a compliment, thank you!
Q: Does Five Guys Cater?
A: Unfortunately, we do not cater as our food does not hold up well under those circumstances. We can accommodate large orders though, and suggest that you call ahead or fax large orders into your local store.
Q. Does Five Guys offer Gift cards?
A. We sell gift cards in almost all of our stores and gift cards are redeemable at all Five Guys locations. Our gift cards are also available to purchase online in preset denominations.
Q: Does Five Guys plan to add any menu items (i.e. milkshakes, chili, etc.)
A: Five Guys does not currently have plans to add any items to our menu. We follow the philosophy of focusing on a few items, and serving them to the best of our ability. If we were to add to our menu, then you can guarantee that we would only do so if we could serve the highest quality product possible. For example, there are a lot of great milkshakes out there, and at this point we think that others are doing it better than we could!
Q: How can I find out when a store near me will be open?
A: Five Guys is constantly opening new locations across the nation and we do our best to list stores that are opening within the next few months on our website. Unfortunately, we can rarely predict the exact date that a store will open until just a few days prior, so we are not able to provide actual opening dates.
Q: Does Five Guys offer coupons or discounts?
A: Five Guys does not offer any coupons or discounts. Heck, employees at the Five Guys can only get free burgers if they are working in the store! Why? We strive to serve the highest quality product possible, at a reasonable price, everyday! We do not discount the price of our product because we refuse to discount the quality of our product.
Q: Is there a place to buy Five Guys t-shirts?
A: Yes! We have an online store, just click on the link on our front website page and it will take you right to the store! We do NOT sell t-shirts, hats etc. in our stores as we like to make sure we are focused on the most important part of the Five Guys experience… the burgers and fries!
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Peanuts and Peanut allergy questions
Q: What type of peanut oil does Five Guys use?
A: We use 100% peanut oil that is refined and contains only enough preservatives (less than .004%, so that the oil doesn't foam when we put our fries in!)
Q: Can a person with peanut allergies eat Five Guy fries?
A: Five Guys does use refined peanut oil, which is less likely than cold pressed oil to cause a reaction. However, all guests should consult their physicians before consumption and all guests need to be aware that we serve in-shell peanuts in bulk containers in all of our restaurants.
Q: Why can't we take peanuts outside?
A: Although it is rare that a casual encounter with peanuts will cause an allergic reaction, we want to limit the risk of someone unknowingly coming into contact with peanuts.
Q: If so many people are allergic to peanuts, why does Five Guys continue to offer them?
A: Over the past 20 years, peanuts have become part of the Five Guys identity. We by no means want to exclude guests from our store, but at the same time we would not want to disappoint our peanut eating guests. We make sure that we have signage on our doors and in our restaurants about the fact that we serve peanuts in bulk containers as we would never want someone to risk their health by coming into our restaurants.
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