We may collect Personal Information that you submit to us voluntarily through your access and/or use of a Site, including your user name, password, billing name and address, contact information such as phone numbers or e-mail addresses, and credit card information.
An "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP address probably varies from session to session. We track IP addresses solely in conjunction with session cookies to analyze our web page flow.
"Cookies" are small pieces of information that a web site sends to your computer's hard drive while you are viewing a web site. Five Guys may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Sites. Persistent cookies can be removed by following Internet browser help file directions. If you choose to disable cookies, some areas of the Site and the Services may not work properly.
In general, we use your Personal Information to respond to your requests as submitted through the Services and to charge your credit card the cost and transaction fee associated with the Products you request. In addition, we may use your Personal Information to determine your purchase preferences, to better understand how the Sites and Services are used; to gauge traffic patterns and determine what types of content and services are most popular with users; and to contact you with information about Five Guys' products, services, news and events. We will share your Personal Information with third parties to fulfill your requests for Products, and we may share your Personal Information with third parties who perform services for us or on our behalf. You expressly consent to the sharing of your Personal Information with these third parties.
We may create Anonymous Information records from Personal Information by excluding information (such as your name) that make the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services. Five Guys reserves the right to use and disclose Anonymous Information to third parties in its discretion.
We may also use your Personal Information to send information on products, services, special offers, and promotions. Out of respect for your privacy, we give you the option not to receive these types of communications. If you would like to cease receiving any such communications, you may unsubscribe by sending an email to email@example.com. You may not opt out of non-promotional communications from Five Guys, including confirmation messages regarding successful order requests.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary (a) to comply with relevant laws or to respond to subpoenas or warrants served on Five Guys; or (b) to protect and defend the rights or property of Five Guys or users of our website.
We do not intentionally gather Personal Information about visitors who are under the age of 13. Furthermore, we do not intentionally allow visitors under the age of 18 to register for the services or submit photos.
We use reasonable measures to maintain the security of your Personal Information. Five Guys makes use of Secure Sockets Layer (SSL) technology and keeps sensitive details stored in an encrypted format in the Five Guys database.
Even though Five Guys has taken significant steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Five Guys cannot eliminate security risks associated with Personal Information.
You may contact the Privacy Officer to access, correct or delete your Personal Information. If necessary, the Privacy Officer will contact another employee to assist in completing your requested task.
If you have any questions or complaints, please contact the Privacy Officer. The Privacy Officer can be reached by email at firstname.lastname@example.org; or by mail at:
Five Guys Enterprises, LLC
10718 Richmond Highway
Lorton, VA 22079 USA
Attn: Privacy Officer
We will address your concern and attempt to resolve any problem.
Effective Date: March 21, 2013